Faulty Goods

No items will be replaced or refunded without first receiving the goods back.

If goods are returned with fault, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

Damaged Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made by telephone or email to HobbiesRuz@gmail.com within 28 days of receipt of merchandise.

Shipping and packaging charges for returning merchandise will not be paid by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.

Damaged merchandise includes items that have been damaged in shipping.

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please e-mail us immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

Incorrectly Sent Items

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us.